Terms and conditions

1. TERMS

What these terms cover. These are the terms and conditions (“Terms of Sale”) on which we supply products to you, when you order via our website https://uk.st-dupont.com/ (our “Website”).

It is important you read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

These terms may be changed at any time. In case of change of these terms, we will post revised terms on our website with the date of the change when you order your command.

2. INFORMATION ABOUT S.T. DUPONT AND ITS WEBSITE

This site, accessible at https://uk.st-dupont.com/ (hereinafter referred as the Website) is published by S.T. Dupont, registered in the French Register of Companies under the number B 572 230 829 with the registered offices located at 92 boulevard du Montparnasse, 75014, Paris, France.

E-mail: service-client@st-dupont.com

Telephone number: + 33 (0)1 53 91 33 33 - Fax: 01 53 91 30 80

The site publication Director: Alain Crevet

The hosting is provided by the company Shopify whose head office is located at 126 York St. Ottawa, 0N K1N 5T5, in Canada.

The technic development of S.T. Dupont website has been realized by Disko Agency, 2 Place du Colonel Fabien

75019 Paris, France - Email : contact@disko.fr- https://www.disko.fr

3. Use of the Website

By accessing or using the Website, you fully agree to all the terms of this Policy. If you do not agree with any of these terms, please do not use the Website. This Policy only applies to data collected on the Website.

4. Placing orders - Contract

Placing orders. All orders are subject to availability and to a minimum amount of 135£. We do not take orders of gas refill.

Orders will have to be placed as follows:

Via our Website: Orders can be placed through the UK section of our Website.

We only deliver products in the UK. We do not deliver to (1) addresses outside the UK, (ii) care of a hotel (iii) PO Box addresses or (iv) business premises.

We only accept orders from customers aged 18 and over.

We only sell our products to consumers. Your order on our Website must not be made for or on behalf of any business activity and must be placed strictly for your personal use.

We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order. Your order will only be accepted when it is dispatched, and you receive a dispatch email.

Our acceptance of your order will take place when we email you and tell you have accepted and dispatched your order, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, or we have identified and error price or description of the product, because we are unable to meet a delivery deadline you have specified or if the order is not in accordance with these Terms of Sale.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5. Price and Payment

The price of the products is in pounds sterling (£) which not includes VAT, will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.

You are responsible of customs duties, and you have to pay them before the reception of the products.

We accept payment by credit card (Visa, MasterCard and American Express) and Paypal.

The payment of the product has to be done before the products are dispatched. The debit will take place once the products have been dispatched.

If the payment cannot be processed for any reason, the order will be cancelled and the contract ended immediately. We will inform you immediately in writing.

Security measures

Payments through our Website are managed on-line with the relevant banking organizations through facilities offered by Ingenico, a third party based in France which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal information including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Ingenico exclusively for the purposes of providing fraud screening services to us and to its own customers, as further detailed in our Privacy Policy.

To ensure that your credit, debit or change card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases in accordance with our Privacy Policy.

If an order placed by you is considered to be fraudulent or otherwise made in breach of this Terms of Sale, the sale will be cancelled immediately and, in the event than any sums have already been debited to you, they will be refunded within 14 business days after such notification.

6. Providing the products

The costs (if any) of delivery will be displayed to you on our Website.

During the order process, we will indicate to you when we provide the products and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of price.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and will take steps to minimize the effect of the delay. Provided we do this, it will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products the client has paid for but not received.

7. Exchanging/Returning products

In addition to your legal rights, you have the right to change your mind described in Clause 8, we operate an exchange policy in respect of items delivered. The conditions of this exchange policy are set out in this clause 7 below.

Within 14 days after the date of the delivery (or at last delivery in the case your products are split into several deliveries over different days), you may exchange the items in question by using either method below.

Products must be returned with their original packaging, complete with any related accessories or instructions booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes. You must take reasonable care of products if you wish to exchange them. The return is at your costs.

Upon receipt of your product and after verification by our Quality Department, we will refund your order within a maximum of 30 days.

8. Rights to end the contract

You may end its contract with us in the circumstances described below.

1. If you have bought faulty or misdescribed product, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 11.
2. It you have change your mind about the product, see Clause 8.4. You may be able to get a refund if the client is within the cooling-off period, but this may be subjected to deductions.
3. If you end the contract for a reason set out at clause 8.1.to 8.2. below, the contract will immediately end and we will refund you for any products which have not been provided and you may also be entitled to compensation. The reasons are: error in the price or description of the product ordered and you wish not to proceed; there is a risk that supply of the products may be significantly delayed because of events outside our control; you have a legal right to end the contract because of something we have done wrong.
4. You have a legal right to change his mind within fourteen (14) days.

9. How to end the contract

To end the contract with us, you have to let us know by doing one of the following:

E-mail : service-client@st-dupont.com

Phone: +33 (0) 1 55 90 44 02, Monday to Friday 9am-6pm

The returned products must be in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed “Return Voucher” and the original invoice.

The return shipping costs will be your responsibility.

We will refund you the price you have paid (excluding the delivery costs), by the method you used for payment. The refund will intervene within 30 days after the return reaches our warehouse.

10. our rights to end the contract

We may end the contract for a product at any time by writing to the client, if:

You do not make any payment to us when it is due.

You, within a reasonable time, allow us to deliver the products to you or collect them from us.

If you end the contract in the cases set out below, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the contract

If you have questions about the product, you have to contact us. You can call our Client service team or email us.

E-mail : service-client@st-dupont.com

Phone: +33 (0) 1 55 90 44 02 Monday to Friday 9am-6pm

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

If you wish to exercise your legal rights to reject products, you must allow us to collect them from you.

12. T. Dupont responsibility for loss or damage suffered by the client

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We can only be liable for business losses. We exclusively supply the products for domestic and private use. If you use the products for any commercial, business or re-sale, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. Other important terms

This contract is between us and you. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against the client in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and each party can bring legal proceedings in respect of the products before the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either Northern Irish or English courts.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.